Letter of Complaining and Protesting



  • Credits             : 3 SKS
  • Meeting            : 12 (Twelfth)
  • Topic               : Letter of Complaining and Protesting
  • Target              : Writing a letter of complaining and protesting
  • References       : Sharp, Deborah Whittlesey. Writing Business Letters with a Personal Touch.California; Lifetime Learning Publications, 1984, pp. 89 – 117
  • Contents          :


Letter of Complaining


In a business activity, a letter of complaining is always used by one party when the other party has been found to be unsatisfying enough for the business agreement.

Forms of this letter are:

–       Complaints that request satisfaction

–       Complaints that state dissatisfaction or disapproval

–       Complaints that demand satisfaction


Letter of Protesting


Different from above, this letter is used when someone needs to be heard because of an unfair decision that has been made.

Forms of this letter are:

–       Protesting to a legislator

–       Protesting to a superior

–       Protesting for insufficient behavior

–       Protesting for poor service

–       Protesting for unfair policies


Things that should be done in writing these two letters:

  1. Don’t be apologetic or hesitant
  2. Don’t let anger overcome reason
  3. Don’t be one-sided
  4. Don’t kibitz
  5. Don’t accuse
  6. Don’t patronize a protester


  • Exercises                   :


Group discussion


  1. In what occasion that we can write our complaint and protest outside business activities and transaction? Why?
  2. Please write one example of each of the above letters!


  • Tasks               :


Individual task


  1. Please write one letter of complaining for a situation when you have received an improper product which is made by Blackberry. You are not satisfied with the capability of the phone when you open your email.
  2. Please write a letter or protesting for a situation when you have been treated unfairly by a policeman in the street. The police claimed that you had done a mistake but you realized that you did not do any mistake. You have followed all the rules.



Author: Syayid

Syayid Sandi Sukandi is a person who is just like you. He loves to meet new people. He likes to learn new things and opens his horizon to understand how this world works. He is happy to help you when he can. His personal blog is Sparkling Silent Silhouette (https://www.syayidss.com/). He can be contacted at e-mails: syayid@gmail.com or said_sandi@hotmail.com. He has a YouTube channel @Mr.Syayid's Corner. He is active on Facebook, Instagram, and Twitter. You may follow and subscribe to his creativity and works there. Enjoy different perspective and insightful ideas!

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